{"id":201,"date":"2026-03-29T14:16:46","date_gmt":"2026-03-29T14:16:46","guid":{"rendered":"https:\/\/thuvienso.thaisonsoft.com.vn\/?p=201"},"modified":"2026-03-29T14:16:46","modified_gmt":"2026-03-29T14:16:46","slug":"crm-quan-ly-cong-viec","status":"publish","type":"post","link":"https:\/\/thuvienso.thaisonsoft.com.vn\/?p=201","title":{"rendered":"CRM QU\u1ea2N L\u00dd C\u00d4NG VI\u1ec6C"},"content":{"rendered":"

C\u00e1c t\u00ednh n\u0103ng n\u1ed5i b\u1eadt c\u1ee7a CRM Qu\u1ea3n l\u00fd c\u00f4ng vi\u1ec7c<\/strong><\/em><\/h3>\n

1. T\u1ed5ng quan<\/strong><\/p>\n

Cung c\u1ea5p giao di\u1ec7n t\u1ed5ng h\u1ee3p t\u00ecnh h\u00ecnh ho\u1ea1t \u0111\u1ed9ng c\u1ee7a h\u1ec7 th\u1ed1ng d\u01b0\u1edbi d\u1ea1ng dashboard.
Hi\u1ec3n th\u1ecb c\u00e1c ch\u1ec9 s\u1ed1 quan tr\u1ecdng nh\u01b0 ti\u1ebfn \u0111\u1ed9 c\u00f4ng vi\u1ec7c, s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng, hi\u1ec7u su\u1ea5t x\u1eed l\u00fd v\u00e0 c\u00e1c th\u00f4ng b\u00e1o c\u1ea7n ch\u00fa \u00fd, gi\u00fap l\u00e3nh \u0111\u1ea1o theo d\u00f5i v\u00e0 ra quy\u1ebft \u0111\u1ecbnh nhanh ch\u00f3ng.<\/p>\n

2. Qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng<\/strong><\/p>\n

Cho ph\u00e9p l\u01b0u tr\u1eef v\u00e0 qu\u1ea3n l\u00fd th\u00f4ng tin kh\u00e1ch h\u00e0ng\/c\u00f4ng d\u00e2n\/doanh nghi\u1ec7p.
H\u1ec7 th\u1ed1ng h\u1ed7 tr\u1ee3 c\u1eadp nh\u1eadt h\u1ed3 s\u01a1, ph\u00e2n lo\u1ea1i kh\u00e1ch h\u00e0ng, theo d\u00f5i l\u1ecbch s\u1eed t\u01b0\u01a1ng t\u00e1c v\u00e0 qu\u1ea3n l\u00fd tr\u1ea1ng th\u00e1i x\u1eed l\u00fd, gi\u00fap n\u00e2ng cao ch\u1ea5t l\u01b0\u1ee3ng ph\u1ee5c v\u1ee5.<\/p>\n

\"\"<\/p>\n

3. Qu\u1ea3n l\u00fd c\u00f4ng vi\u1ec7c<\/strong><\/p>\n

H\u1ed7 tr\u1ee3 t\u1ea1o, giao vi\u1ec7c v\u00e0 theo d\u00f5i ti\u1ebfn \u0111\u1ed9 th\u1ef1c hi\u1ec7n c\u00f4ng vi\u1ec7c.
Cho ph\u00e9p ph\u00e2n c\u00f4ng cho c\u00e1 nh\u00e2n\/\u0111\u01a1n v\u1ecb, \u0111\u1eb7t th\u1eddi h\u1ea1n, theo d\u00f5i tr\u1ea1ng th\u00e1i v\u00e0 nh\u1eafc vi\u1ec7c, \u0111\u1ea3m b\u1ea3o c\u00f4ng vi\u1ec7c \u0111\u01b0\u1ee3c x\u1eed l\u00fd \u0111\u00fang h\u1ea1n v\u00e0 hi\u1ec7u qu\u1ea3.<\/p>\n

\"\"<\/p>\n

4. Qu\u1ea3n l\u00fd quy tr\u00ecnh<\/strong><\/p>\n

Thi\u1ebft l\u1eadp v\u00e0 qu\u1ea3n l\u00fd c\u00e1c quy tr\u00ecnh x\u1eed l\u00fd c\u00f4ng vi\u1ec7c theo t\u1eebng nghi\u1ec7p v\u1ee5.
H\u1ec7 th\u1ed1ng cho ph\u00e9p c\u1ea5u h\u00ecnh c\u00e1c b\u01b0\u1edbc x\u1eed l\u00fd, lu\u1ed3ng ph\u00ea duy\u1ec7t v\u00e0 t\u1ef1 \u0111\u1ed9ng chuy\u1ec3n tr\u1ea1ng th\u00e1i, gi\u00fap chu\u1ea9n h\u00f3a quy tr\u00ecnh v\u00e0 gi\u1ea3m ph\u1ee5 thu\u1ed9c v\u00e0o thao t\u00e1c th\u1ee7 c\u00f4ng.<\/p>\n

\"\"<\/p>\n

5. Workchat<\/strong><\/p>\n

Cung c\u1ea5p c\u00f4ng c\u1ee5 trao \u0111\u1ed5i n\u1ed9i b\u1ed9 gi\u1eefa c\u00e1c c\u00e1 nh\u00e2n v\u00e0 ph\u00f2ng ban.
H\u1ed7 tr\u1ee3 nh\u1eafn tin theo nh\u00f3m, chia s\u1ebb t\u00e0i li\u1ec7u v\u00e0 trao \u0111\u1ed5i tr\u1ef1c ti\u1ebfp trong t\u1eebng c\u00f4ng vi\u1ec7c, gi\u00fap t\u0103ng hi\u1ec7u qu\u1ea3 ph\u1ed1i h\u1ee3p v\u00e0 gi\u1ea3m ph\u1ee5 thu\u1ed9c v\u00e0o c\u00f4ng c\u1ee5 b\u00ean ngo\u00e0i.<\/p>\n

\"\"<\/p>\n

6. B\u00e1o c\u00e1o<\/strong><\/p>\n

Cung c\u1ea5p c\u00e1c b\u00e1o c\u00e1o t\u1ed5ng h\u1ee3p v\u00e0 chi ti\u1ebft v\u1ec1 ho\u1ea1t \u0111\u1ed9ng h\u1ec7 th\u1ed1ng.
H\u1ed7 tr\u1ee3 th\u1ed1ng k\u00ea theo nhi\u1ec1u ti\u00eau ch\u00ed (th\u1eddi gian, \u0111\u01a1n v\u1ecb, tr\u1ea1ng th\u00e1i c\u00f4ng vi\u1ec7c\u2026), gi\u00fap \u0111\u00e1nh gi\u00e1 hi\u1ec7u su\u1ea5t v\u00e0 h\u1ed7 tr\u1ee3 ra quy\u1ebft \u0111\u1ecbnh.<\/p>\n

\"\"<\/p>\n

7. Qu\u1ea3n l\u00fd b\u1ed9 nh\u1edb<\/strong><\/p>\n

Qu\u1ea3n l\u00fd l\u01b0u tr\u1eef d\u1eef li\u1ec7u v\u00e0 t\u00e0i li\u1ec7u tr\u00ean h\u1ec7 th\u1ed1ng.
Cho ph\u00e9p upload, ph\u00e2n lo\u1ea1i, t\u00ecm ki\u1ebfm v\u00e0 ki\u1ec3m so\u00e1t dung l\u01b0\u1ee3ng l\u01b0u tr\u1eef, \u0111\u1ea3m b\u1ea3o d\u1eef li\u1ec7u \u0111\u01b0\u1ee3c qu\u1ea3n l\u00fd t\u1eadp trung v\u00e0 an to\u00e0n.<\/p>\n

\"\"<\/p>\n

8. Th\u00f4ng tin t\u00e0i kho\u1ea3n<\/strong><\/p>\n

Qu\u1ea3n l\u00fd th\u00f4ng tin c\u00e1 nh\u00e2n v\u00e0 quy\u1ec1n truy c\u1eadp c\u1ee7a ng\u01b0\u1eddi d\u00f9ng.
Cho ph\u00e9p c\u1eadp nh\u1eadt h\u1ed3 s\u01a1, \u0111\u1ed5i m\u1eadt kh\u1ea9u, ph\u00e2n quy\u1ec1n s\u1eed d\u1ee5ng v\u00e0 theo d\u00f5i l\u1ecbch s\u1eed ho\u1ea1t \u0111\u1ed9ng tr\u00ean h\u1ec7 th\u1ed1ng.<\/p>\n

9. T\u00edch h\u1ee3p \u0111i\u1ec3m danh<\/strong><\/p>\n

Ch\u1ee9c n\u0103ng \u0110i\u1ec3m danh theo GPS cho ph\u00e9p ng\u01b0\u1eddi d\u00f9ng th\u1ef1c hi\u1ec7n check-in\/check-out d\u1ef1a tr\u00ean v\u1ecb tr\u00ed \u0111\u1ecba l\u00fd th\u1ef1c t\u1ebf th\u00f4ng qua thi\u1ebft b\u1ecb di \u0111\u1ed9ng.
H\u1ec7 th\u1ed1ng s\u1eed d\u1ee5ng d\u1eef li\u1ec7u \u0111\u1ecbnh v\u1ecb GPS \u0111\u1ec3 x\u00e1c nh\u1eadn ng\u01b0\u1eddi d\u00f9ng c\u00f3 m\u1eb7t t\u1ea1i \u0111\u00fang \u0111\u1ecba \u0111i\u1ec3m l\u00e0m vi\u1ec7c ho\u1eb7c khu v\u1ef1c \u0111\u01b0\u1ee3c ch\u1ec9 \u0111\u1ecbnh.<\/p>\n

\"\"<\/p>\n

Phi\u00ean b\u1ea3n tr\u1ea3i nghi\u1ec7m<\/strong><\/em><\/h3>\n

Qu\u00fd kh\u00e1ch c\u00f3 th\u1ec3 tham kh\u1ea3o v\u00e0 tr\u1ea3i nghi\u1ec7m phi\u00ean b\u1ea3n th\u1eed nghi\u1ec7m c\u1ee7a s\u1ea3n ph\u1ea9m t\u1ea1i: CRM Qu\u1ea3n l\u00fd c\u00f4ng vi\u1ec7c<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

C\u00e1c t\u00ednh n\u0103ng n\u1ed5i b\u1eadt c\u1ee7a CRM Qu\u1ea3n l\u00fd c\u00f4ng vi\u1ec7c 1. T\u1ed5ng quan Cung c\u1ea5p giao di\u1ec7n t\u1ed5ng h\u1ee3p t\u00ecnh h\u00ecnh ho\u1ea1t \u0111\u1ed9ng c\u1ee7a h\u1ec7 th\u1ed1ng d\u01b0\u1edbi d\u1ea1ng dashboard.Hi\u1ec3n th\u1ecb c\u00e1c ch\u1ec9 s\u1ed1 quan tr\u1ecdng nh\u01b0 ti\u1ebfn \u0111\u1ed9 c\u00f4ng vi\u1ec7c, s\u1ed1 l\u01b0\u1ee3ng kh\u00e1ch h\u00e0ng, hi\u1ec7u su\u1ea5t x\u1eed l\u00fd v\u00e0 c\u00e1c th\u00f4ng b\u00e1o c\u1ea7n ch\u00fa […]\n","protected":false},"author":1,"featured_media":205,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[18],"tags":[],"class_list":["post-201","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-du-an-danh-cho-doanh-nghiep-vua-va-nho"],"_links":{"self":[{"href":"https:\/\/thuvienso.thaisonsoft.com.vn\/index.php?rest_route=\/wp\/v2\/posts\/201","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thuvienso.thaisonsoft.com.vn\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/thuvienso.thaisonsoft.com.vn\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/thuvienso.thaisonsoft.com.vn\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/thuvienso.thaisonsoft.com.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=201"}],"version-history":[{"count":1,"href":"https:\/\/thuvienso.thaisonsoft.com.vn\/index.php?rest_route=\/wp\/v2\/posts\/201\/revisions"}],"predecessor-version":[{"id":210,"href":"https:\/\/thuvienso.thaisonsoft.com.vn\/index.php?rest_route=\/wp\/v2\/posts\/201\/revisions\/210"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/thuvienso.thaisonsoft.com.vn\/index.php?rest_route=\/wp\/v2\/media\/205"}],"wp:attachment":[{"href":"https:\/\/thuvienso.thaisonsoft.com.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=201"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/thuvienso.thaisonsoft.com.vn\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=201"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/thuvienso.thaisonsoft.com.vn\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=201"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}